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Testimonials

  • BM
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    ​Your efforts to follow-up, conversations and ability to keep promises is immeasurable. From the 1st time we spoke almost two years ago, you have been consistent and good to follow-up.You have proved to be the best consultant, your ability to work with staff and clients speaks volumes. I’m proud to have you as my consultant. Let’s keep the good name of the agency “Eleventh Hour” being one of the best. Take care and always be the best

    BM

    RMN , EHG

  • KM
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    ​I contacted Eleventh Hour Group as a client I was working with had experienced a breakdown in her relationship with the care provider supporting her and we were in a situation where we needed to find a new provider to support her as a matter of urgency. From the start, Eleventh Hour were incredible. They were able to offer staff to support within a number of hours of my request for support. EHG handled this professionally and efficiently. They are responsive to the client’s needs, as difficult as this can be, and are always able to find staff to support the client.EHG are reliable, helpful and are skilled communicators. They have worked better than I could have hoped for in a difficult situation and have been an immense support both to myself and the client in question. Although she is very difficult to please, she is thrilled with the support she gets from Aaliyah and thinks very highly of her.I would recommend Eleventh Hour Group without hesitation.

    KM

    Social Worker , City Council

  • SB
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    I would like to send my sincere gratitude to Vinnie Vanezis of whom l was referred to by my colleague. Vinnie was friendly and professional and made sure l was fast tracked to become compliant, as he had a client in Somerset requiring an RMN. The communication between the Compliance team, myself and Vinnie was amazing. He was constantly communicating with me, giving me updates about my cv that was sent over to the client. Within a week he has made sure my file is compliant and has arranged for an interview for me with the client next week. He has been very helpful in answering any questions and providing me with everything l have needed.Thank you Vinnie for all your support and l look forward to working with you.

    SB

    RMN , EHG

  • VR
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    Eleventh Hour have provided an excellent service and responded extremely quickly and flexibly. My client was in an out of area placement which gave immediate notice due to challenging behaviour. We had a video call with Eleventh Hour in the morning to give some background information about the case, with a view to them providing support to her in the future. Eleventh Hour responded quickly, providing 2:1 staffing which was all in place by around 11pm on that day. The staff provided 24 hour support to her. They kept in close contact with ourselves at adult social care. All in all, Eleventh Hour have provided a very quick and responsive service, flexible to the needs of the client. They have also worked to build a positive working relationship with the client and are still providing support to her some months later. The case is the most stable it has ever been and we have been able to reduce the care package and allow the client more independence, so overall the outcomes have been very positive.

    VR

    Social Worker , City Council